I think my carrier might be defective, what should I do? October 17, 2018 22:48 Updated Follow Find all of the information that you need on filing a warranty claim here. Related articles Can I exchange my carrier for another color? What is your return policy? My carrier has been damaged and needs repair, what should I do? If I order two items with different ship dates will they ship together or separately? Can I cancel my order? Comments 0 comments Please sign in to leave a comment.